What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, signup for newsletters, request product or services information, provide feedback and participate in competitions.
The personal information you give us could include your name, email address, postal address, telephone number, social media identities, website address and any other information you voluntarily enter into contact forms or emails.
We also collect anonymous information whilst you use this website, including technical data about your browsing device, network, approximate geographic location and the pages you visit. We cannot link this information to a specific individual.
How will we use the information about you?
We use personal information about you to process your order, manage your account, send requested information. We will not share your information for marketing purposes with organisations outside the company.
All data processing is within the UK.
How long do we keep your details?
UK tax law requires us to keep your basic personal data for any financial transactions (name, address, contact details) for a minimum of 6 years, after which time it can be destroyed.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
We use cookies to remember users’ settings between visits and to enable the collection of non-personally identifiable statistical data about our users’ browsing patterns using Google Analytics. Read Google’s Privacy Policy by visiting policies.google.com/privacy.
Third-party services (such as site search and social media links), embedded content (such as YouTube videos and adverts) and third-party merchant links may set their own cookies. These cookies are not controlled by us therefore please refer to the third-party websites for their cookie policies.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16th March 2021.
How to contact us
by email or write to us at:
The Orchard Centre,
Blackwell’s End,
Hartpury,
Gloucestershire,
GL19 3DB